Friday, 10 January 2014

Priding Ourselves on Excellent Customer Service

Here at Outdoor Leisure we pride ourselves on providing outstanding customer service; we cater to our customer's individual needs, ensure that our prices are competitive and that our goods are of the highest quality in the rattan garden furniture market.

Customers are greeted with a warm welcome at Clacton Factory Outlet's Outdoor Leisure store and our online customers are provided with the best advise and service via personal telephone calls and emails. The outdoor leisure team have superb product knowledge and will always go the extra mile to ensure customer satisfaction.

Now that the Christmas rush is over for another year I have had the chance to reflect on the feedback that customers have left us over the past six months and I am so thrilled with the positive comments that I wanted to take this opportunity to share them with you...and perhaps show off a little!...

"Thank you so much, really happy with your excellent service and my new rattan garden furniture" 24/08/2013

"I cannot rate this seller enough, communication and help excellent." 04/09/2013

"Great seller. Item exactly as described and super fast delivery." 19/10/2013

"Courier service damaged my goods. Replacement was delivered personally. Outdoor Leisure couldn't help enough, outstanding, recommend. A*****" 02/11/2013

"1st class service. Thank you!" 04/11/2013

"Terrific service! The item is exactly what I wanted! Great quality! Fab!" 22/12/2013

And we received this rather lovely email from Mr Hillier, who purchased the gorgeous Dallas Bench Dining set from the Outdoor Leisure store:
"I have recently bought a Dallas Dining set from your outlet in Clacton. I would like to thank your staff who dealt with my purchase, namely Jason, Beau and Charlie. Their service was excellent - nothing was too much trouble for them, they worked well as a team and seemed very happy to serve their customers. It was a pleasure to deal with them all and I will not hesitate to recommend your outlet to all of my friends and relatives. Well done." 03/01/2014 
Dallas Bench Dining Set

The Outdoor Leisure team would like to express our gratitude to the customers that provided us with such fantastic feedback as, not only is it an excellent means of promoting our service, but it is exceptionally satisfactory for us to be reassured that our hard work results in happy customers.

We would like to take this opportunity to voice our New Year promise to continue to provide Outdoor Leisure customers with outstanding customer service!

-Written by Beau Robinson

No comments:

Post a Comment